21 habits to Improve Professionalisme is:
- Ability to influence
- Commercial thinking
- Commitment to change and adaptation
- Constructive communication
- Creativity and innovation
- Direction and purpose
- Effective planning and organisation
- Enthusiasm for customer service
- Focus on developing others
- Interpersonal awareness and diplomacy
- Intuitive thought
- Motivation to succeed
- Ownership of self-development
- People management and leadership potential
- Positive decisions
- Professional ethics and social responsibility
- Resilience and emotional control
- Results through action
- Specialist knowledge and ability
- Teamwork and collaboration
- Use of information and data
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